This will only be applicable to a purchaser. Only a select few estate agents require ID checks to be carried out on giftors. If an estate agent does not require checks to be carried

out on giftors, you will not see the giftor option appear on the purchaser tab.

• After inputting all the details for the purchaser/s, you will be able to choose the number of giftors on the ‘purchase’ tab

• Checks are carried out on all giftors. However, you do not need a form of ID for the giftor

• Ensure you select the capacity of the individual as ‘giftor’, enter the amount they are gifting and their relationship to the purchaser

• If the giftor has an additional capacity e.g. they are also acting as an assistant, this will need to be referred to EDD manually as a minor with a note to indicate this

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This can be a small, limited company or a huge complex multi-layer organisation, buying or selling land/ property.

• Lead notes will sometimes indicate whether it is a company purchase/ sale, or you will need to identify this

• Call the client as normal and obtain standard details

• Checks are carried out on all shareholders with 25% or more shares within the company

• Order Landmark pack

• Take payment (if necessary)

• Refer to EDD as a company with the company’s name and/or company registration number

• Select the outcome – Initial checks completed

  
  

Approved Company – Manually refer to EDD

We deal with some companies on a regular basis, for example big housing developers who give lots of instructions to estate agents, or asset managers who coordinate sales on behalf of banks. For these companies we have a ‘pre-approved’ list whereby we conduct the relevant checks on these companies one a year and EDD can just import this information into a compliance pack as and when needed.

You do not need to call anyone on this unique case

• Read the lead notes to identify the company name and check this against out approved companies list

• Fill in blank information on Proteus

• Procced and refer to EDD as a company with the company’s name and/or company registration number

• Select the outcome – Initial checks completed

Probate – Automatically refers to EDD

We are often instructed to undertake checks where the owner/s have sadly passed away.

• Lead notes will sometimes indicate whether it is a probate, or you will need to identify this

• Checks are carried out on all executors, mark as ‘executor’ to ‘deceased’

  
  

Deceased

1. Full name

2. Date of birth

3. Deceased button

4. Override contact details

5. Residential address as transaction address

6. Country of residence UK

7. 'Not available’ for ID

• Take payment (if necessary)

• Order Landmark pack

• Select the outcome – Initial checks completed

Power of Attorney - Automatically refers to EDD

People with power of attorney (POA) have been given official permission to deal with the marketing/ purchaser of a property. This could be for a variety of reasons but most often, we see this when a seller has gone into a care home.

• Lead notes will sometimes indicate whether it is POA, or you will need to identify this

• Checks are carried out on all POA’s and owner/s, mark as ‘Attorney’ to ‘Owner’

• Take the most recent residential address for the owner (if they are in a care home)

• Kindly ask if the owner would be able to complete the facial recognition or if they have valid photo ID to do this, if not ‘opt out of facial recognition’

• Take payment (if necessary)

• Order Landmark pack

• Select the outcome – Initial checks completed

Trust – Manually refer to EDD

A trust is a legal arrangement where a person, known as a settlor, transfer assets such as property to a trustee, who managed these on behalf of the beneficiaries. Trusts are often used to protect/ manage assets, and ensure they are passed to the beneficiaries in a specific way.

• Lead notes will sometimes indicate whether it is trust, or you will need to identify this

• Checks are carried out on all Trustees, collect details as standards

• Mark ‘Trustees’ as ‘Owners’

• Take payment (if necessary)

• Order Landmark pack

• Refer to EDD as a trust with trust names in the notes

• Select the outcome - Initial checks completed

Foreign Nationals - Automatically refers to EDD

Sometimes a buyer or a seller does not reside in the UK for numerous reasons

• Lead notes will sometimes indicate whether the client lives abroad

• Check the time zone to ensure that you call after 8am and before 8pm local times (unless advised otherwise by the client)

• We do not need to take any forms of ID, so mark ‘not available’

• We do not need their residential address at this stage, use the transaction address instead

• Ensure you have selected the correct country of residence

• Take payment (if necessary)

• Order Landmark pack

• Select the outcome – Initial checks completed

Assistant - Automatically refers to EDD

Sometimes buyers/ sellers get help with their sale/ purchase but have not used the official route to do this (e.g. POA). However, we still need to conduct checks on these assistants, as they might be in control and stand to benefit illegally from a sale

Just the phone call = NO ID CHECK Full transaction = ID CHECK

• Lead notes will sometimes indicate whether it is assistant, or you will need to identify this

• Checks are carried out on all assistants and owner/s, mark as ‘Assistant’ to ‘Owner’

• Take payment (if necessary)

• Order Landmark pack

• Select the outcome – Initial checks completed

Charity/ Housing Association/ Council – Manually refer to EDD

You do not need to call anyone on this unique case

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• Read the lead notes to identify the company name

• Fill in blank information on Proteus

• Procced and refer to EDD as a company with the company’s name and/or company registration number

• Select the outcome – Initial checks completed